Privacy Policy 01:09:2026

IVY Security Doors and Screens Last updated: September 2026

IVY Security Doors and Screens respects your privacy and is committed to protecting the personal information you provide to us.

This Privacy Policy explains how we collect, use, store and disclose personal information when you contact us, request a quote, use our website or engage us to provide products or services.

1. Information We Collect

We may collect personal information including:

  • Your name

  • Phone number

  • Email address

  • Residential or installation address

  • Information you provide when requesting a quote

  • Details relating to the products or services you are interested in

  • Measurements, photographs or other information relating to your property where required to prepare a quote or complete work

  • Communications between you and IVY Security Doors and Screens

  • Payment and transaction information where applicable

  • Information collected through our website, including basic website usage and device information

We only collect information that is reasonably necessary for our business activities.

2. How We Collect Personal Information

We may collect personal information when you:

  • Contact us by phone, email, SMS or online message

  • Submit an enquiry or quote request through our website

  • Contact us through social media or online advertising

  • Arrange an onsite measure or quotation

  • Purchase products or services from us

  • Communicate with us before, during or after installation

Information will generally be collected directly from you.

3. How We Use Your Information

We may use your personal information to:

  • Respond to enquiries

  • Arrange appointments

  • Prepare and provide quotations

  • Measure, manufacture, supply and install products

  • Contact you regarding your quote, order or installation

  • Process payments and maintain business records

  • Provide customer service and after-sales support

  • Improve our products, services and website

  • Manage and improve our advertising and marketing

  • Meet legal, accounting and regulatory requirements

We will not sell your personal information.

4. Website, Cookies and Analytics

Our website may use cookies and similar technologies to help the website operate, understand how visitors use the website and measure the effectiveness of advertising.

We may use third-party services such as Google services and Meta/Facebook services for website analytics, advertising measurement and marketing.

These services may collect information such as your device type, browser, pages visited, approximate location and interactions with our website or advertisements.

You can control or disable cookies through your browser settings, although some website functions may not operate correctly as a result.

5. Disclosure of Personal Information

We may disclose personal information where reasonably necessary to businesses or service providers that assist us in operating our business, such as:

  • Product manufacturers and suppliers

  • Installers or contractors where applicable

  • Payment and accounting service providers

  • Website and IT service providers

  • Advertising and analytics providers

  • Professional advisers

  • Government authorities where required by law

We only disclose information where reasonably necessary for the relevant purpose.

6. Overseas Disclosure

Some technology, website, cloud storage, analytics or advertising providers we use may store or process information outside Australia.

Where this occurs, the location of the information may depend on the systems and infrastructure used by the relevant service provider.

7. Storage and Security

We take reasonable steps to protect personal information from misuse, interference, loss and unauthorised access, modification or disclosure.

Personal information may be stored electronically or in physical business records.

When information is no longer reasonably required, we may securely delete, destroy or de-identify it, subject to any legal or business record-keeping requirements.

8. Accessing or Correcting Your Information

You may contact IVY Security Doors and Screens if you would like to request access to personal information we hold about you or ask us to correct information that is inaccurate or out of date.

We may need to verify your identity before providing access to personal information.

9. Marketing Communications

We may contact existing or prospective customers regarding our products, services or promotions where permitted.

You may ask us at any time to stop sending you marketing communications.

You can do this by using an unsubscribe option where provided or by contacting us directly.

10. Photographs

Where photographs are taken during quoting, measuring or installation, they may be retained as part of our job records where reasonably necessary.

We will seek appropriate permission before using identifiable photographs of a customer's property for promotional or marketing purposes where required.

11. Privacy Enquiries and Complaints

If you have a question or concern about how IVY Security Doors and Screens handles your personal information, please contact us.

We will review privacy enquiries or complaints and aim to respond within a reasonable period.

IVY Security Doors and Screens Adelaide, South Australia Phone: 0421 666 093 Website: ivysecurity.au

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our business practices, technology or legal requirements.

The latest version will be published on our website with the date it was last updated.